Return & Refund Policy

 

This Policy is applicable for all Ricoh & PENTAX Products (“Product”).

 

Return Period

 

All orders are considered final sale once delivered. However, if your item arrives physically damaged, please notify us within 3 days of delivery with proof of damage (images or video) at sales@ricohpentax.in. Upon verification, we will provide a replacement or a refund, less original shipping, payment gateway, and other operational charges (all charges are at actuals).

 

Warranty Period

 

Ricoh imaging will repair your Ricoh & PENTAX products within 1 year from the date of purchase should your Ricoh & PENTAX products breakdown under normal use.  

See below for exclusions on what will not be repaired.

Exclusions

The following situations are not covered by this warranty even if they occur during the above period.

  1. Malfunctions caused by misuse (e.g. operating other than as specified in the user guide)
  2. Malfunctions caused by repair, modification, or disassembly by a party other than a repair service provider designated by us
  3. Malfunctions caused by phenomena such as fire, natural disasters, geological events, lightning, or abnormal voltage
  4. Malfunctions that do not occur naturally, such as those caused by flooding, salt, dousing with liquids (e.g. rainwater, juice, alcoholic drinks), dropping, impact, entry of sand or dirt inside the camera, and pressure
  5. Malfunctions occurring from causes such as improper storage (as stated in the user guide), occurrence of mold, or improper care
  6. If the product was purchased at another retailer other than Ricoh Pentax.
  7. Ricoh Pentax. accepts no responsibility for any loss caused in relation to use of the camera, including loss of data, loss of opportunities, loss of profits, recovery expenses, payments to third parties, or other incidental, indirect or secondary loss, regardless of whether the malfunction occurs during the free repair period.
  8. All the accessories like straps, batteries, caps etc are not eligible for warranty.

Requesting a repair

    1. This warranty service is valid only in the India. If repair becomes necessary while overseas, have the product repaired after returning to the India.
    2. When requesting repairs, please be certain to back up all data currently in your camera in advance. In the repair service process, at our company’s discretion, we may decide to replace the customer’s camera with a new camera or the equivalent.
    3. You can request a repair by sending an email to us at webstore